FAQs

Can I machine-wash my new pottery?

Yes! You most certainly can. All pieces, unless noted in the product description, are machine washable. For longevity, I recommend hand washing! This goes for any homeware you love, not just muug goods.

Can I use my new pottery in the microwave?

Yes! Zap your coffee to your heart’s content. Heat up those leftovers! Pottery is also oven safe, though be sure not to put a very cold piece directly into a very hot oven. Shocking temperature differences can cause cracks and generally makes for unhappy ceramics.

What happens if my pottery breaks?

If you paid full price and your order was delivered broken, slipped through your fingers while doing dishes, got knocked off by an excited dog tail, or otherwise has become irrevocably damaged I will give you a 30% discount code for you to use in the shop. Send an image of your broken piece to info@muug.us to start the process.

At this time I am not allowing returns or exchanges.

Why did my order arrive in a totally random box with the craziest assortment of packing material?

Because, friend! For now my operation is small enough that I can reduce, reuse, and recycle boxes and packing material that I accumulate by being a human / small business owner in the 21st century… (It’s a lot). I feel better knowing I’m using and wasting less, hopefully you do too <3